Amazon Combats Excessive Returns With Site Bans

Most people can not imagine suddenly not having access to Amazon. This nightmarish situation happened to a number of Amazon customers this week, as they received emails from Amazon stating that their accounts were shut down without any sort of warning. It turns out, these customers were kicked off of Amazon for returning too many items. Some of the letters included language that stated “We have noticed multiple returns from your account in the past 12 months. You have also requested refunds or replacements for some items that you return.”

While some individuals say that they returned less than a dozen items in the last year and were kicked off, others had many more. In 2016, one person claimed that they were kicked off the site for sending off 37 purchases out of 343, which is about 10 percent of purchases. An Amazon representative issued a statement regarding the uproar, which said: “there are rare occasions where someone abuses our service over an extended period of time.”

Though information regarding kicking customers off the site is not available in the current return policy, Amazon is technically allowed to terminate accounts based on their own discretion. It will be interesting to see whether Amazon does set a limit on the number of orders that can be returned annually.

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