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Amazon Recently Adjusted the A-to-z Guarantee Reponse Policy

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Amazon Recently Adjusted the A-to-z Guarantee Reponse Policy

Amazon has recently made a significant change to their returns policy. Amazon Sellers must be aware of this change, as it may greatly affect them when it comes to their quality of customer service. The new rule states that Amazon Sellers are now required to respond to customer messages and return requests with 48 hours.

With the new rule in place, if a customer files a claim and a Seller does not respond, Amazon will now grant the claim and debit your account. Additionally, the new rule states that Sellers are not responsible for “Responding to Amazon” when a customer files a claim. Instead, Amazon will review the information both your and the customer provide, and they will make their decision from there.

This is a big step in ensuring Sellers improve their customer service. If you are a Seller and have any further questions or wish to dispute a claim, you are granted 30 calendar days to file an appeal. If you wait too long, you will most likely be denied your right to file such an appeal, so it is crucial you do so in a timely fashion. In your appeal, however, you will have to provide Amazon with new information that may change the outcome of the investigation.

To find return requests, you simply go into your Manage Returns page, and you can access your customer contact information in the Buyer-Seller Messaging Service.

If you are an Amazon seller and require the assistance of an experienced Certified Public Accountant, please contact Ebiz Accounting for an initial consultation. We provide Amazon business accounting services to clients in New York and throughout the United States. All Amazon sellers should have an accountant they can trust. If you are looking to expand your business, or even form a new one, do not hesitate to reach out to our knowledgeable team today.

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