Amazon’s New Brand Registry Makes Customer Service Easier for Sellers
If your brand is registered in the Amazon brand registry, you should now have easy access to the Customer Reviews section of your Brand Dashboard. This new feature makes it easier for you to filer, sort, read, and respond to customer concerns. Being able to see all your reviews in one place allows for a more quick and efficient way to go about the selling process. You also now have the option to report any reviews that do not conform to Amazon’s customer review policies.
With this new feature, you are now able to quickly adjust and respond to any customer’s concerns. Customers appreciate timely responses, and it will generally please them to know they finally have a voice and are being listened to. Once you address your customer’s concern, you are then able to keep track of which customer requests have already been answered/examined.
The new Brand Dashboard is available in the U.S. for selling partners who have registered their brand in the Brand Registry and either brand owners or serve as an agent, representative, or manufacturer of a brand.
If for some reason you find you are ineligible for the new Brand Dashboard, then you should visit the Brand Dashboard page today for instructions on how you may apply. In doing so, you may be saving your business vast amounts of time any money, so it is definitely something worth considering. As a business, you are nothing without customer satisfaction. Now, with the new Brand Dashboard, ensuring your customers are happy is now easier than ever.
If you are an Amazon seller and require the assistance of an experienced Certified Public Accountant, please contact Ebiz Accounting for an initial consultation. We provide Amazon business accounting services to clients in New York and throughout the United States.